Contact and complaints
Contact us
For a question about an order, a product or your data, the simplest way is the form on the Contact page.
- Company
- Rachel Rickson & Co, SAS
- Postal address
- 1B chemin du Mignon, 77130 Montereau-Fault-Yonne, France
- sav@madameintentionnelle.com
For membership of Les Intentionnelles, see the Membership of Les Intentionnelles page.
Making a complaint
If you are not satisfied, write to us by e-mail or post giving your order number, what happened and the solution you want. We acknowledge receipt and handle your complaint with care.
We reply by e-mail within a reasonable time.
Consumer mediation
If, after a written complaint, you have not received a satisfactory answer within a reasonable time, you may refer the matter to a consumer mediator free of charge (articles L. 611-1 et seq. of the French Consumer Code).
Mediation is a right. It does not prevent you from going to the competent court.
Your personal data
To exercise your rights over your data (access, rectification, erasure, objection, restriction, portability), write to us from the Contact page. If the answer does not satisfy you, you may lodge a complaint with the CNIL (cnil.fr). See the privacy policy.
Reporting content
If content on the site infringes your rights (copyright, image, privacy), write to us from the Contact page stating the content concerned, its address and the rights invoked. We review it promptly.